Terms & Conditions

This document regulates the general terms and conditions (hereinafter "TERMS AND CONDITIONS") applicable to the use of the contents, products and services offered through the Riviera Stars website (hereinafter "WEBSITE"), whose owner is the legal entity called Transfer Service in Airports and Tours in Quintana Roo, Sociedad Anónima de Capital Variable, (hereinafter "OWNER"), with domicile established in Quintana Roo with the following address: Calle Tekax Lote 173, Manzana 22, Colonia Nuevo Progreso, Chetumal, Quintana Roo.

Any person who intends to access or use the website and the services offered therein may do so only subject to the TERMS AND CONDITIONS set forth herein, as well as the policies and principles incorporated herein. In any case, any person who does not accept the TERMS AND CONDITIONS in force must refrain from using the WEBSITE and/or acquiring the products and services that may be offered therein


The purpose of these TERMS AND CONDITIONS is to regulate access to and use of the WEBSITE, including any type of content, product or service that is available to the general public within the domain www.rivierastars.com

The OWNER expressly reserves the right to make modifications at any time and without prior notice, both in the presentation, contents, functionality, products, services and configuration that may be contained in the WEBSITE. By virtue of the above, the USER acknowledges and accepts that the OWNER may at any time interrupt, deactivate or cancel any of the elements that make up the WEBSITE or access to the mismos.so of the WEBSITE, including within this concept any type of content, product or service that is available to the general public within the domain www.rivierastars.com

Access to the WEBSITE by the USER is established as free and, in general, free access, without the USER being obliged to provide any consideration to enjoy it, with the exception of the cost of the internet connection that the USER has contracted with the service provider of this type. Access to the contents and services provided through the WEBSITE will not entail the need to subscribe or register in any way.

The WEBSITE is intended only for persons who have reached the age of majority (over 18 years). In this regard, the OWNER assumes no responsibility for failure to comply with this requirement. It is the sole responsibility of the USER to ensure that he/she is of legal age to access and use the WEBSITE. In the event that minors access or use the WEBSITE, they do so under the supervision and responsibility of their parents or legal guardians. The OWNER reserves the right to request documentation proving the age of majority of the USER at any time and at its discretion.

The OWNER may choose to administer and manage the WEBSITE directly or through an authorized third party. This decision shall in no way affect the TERMS AND CONDITIONS set forth in this contract. All provisions herein shall continue to apply in full, regardless of the administration or management modality chosen by the OWNER. Nothing in this election shall modify the rights and responsibilities agreed upon between the USER and the OWNER in these TERMS AND CONDITIONS.


Access to or use of the WEBSITE, as well as the resources enabled to interact between USERS, or between the USER and the OWNER such as means to make publications or comments, confers the condition of USER of the WEBSITE, and therefore shall be subject to these TERMS AND CONDITIONS, as well as its subsequent amendments, without prejudice to the application of applicable law, therefore, shall be deemed accepted from the moment in which the WEBSITE is accessed. Given the relevance of the foregoing, the USER is advised to review any updates to these TERMS AND CONDITIONS.

The USER assumes responsibility for using the WEBSITE in accordance with its design and established purpose. It is strictly forbidden to use any type of software that automates the interaction or downloading of content or services provided through the WEBSITE. Likewise, the USER undertakes to use the information, content or services offered by the WEBSITE in a lawful manner, fully respecting these TERMS AND CONDITIONS, as well as the principles of morality and public order. The USER shall refrain from performing any act that may affect the rights of third parties or impair the proper functioning of the WEBSITE.

Access to the WEBSITE does not imply the establishment of any type of relationship between the OWNER and the USER.


The OWNER cannot absolutely guarantee the continuity and availability of the content, products or services offered through the WEBSITE. However, the OWNER will make every effort to maintain proper operation of the WEBSITE, although this does not imply any liability on the part of the OWNER.

Likewise, the OWNER assumes no responsibility or guarantee that the content or software accessed through the WEBSITE is free of errors or malicious software that may cause damage to the USER's equipment or system.

It is important to note that the USER is responsible for using the WEBSITE in an appropriate manner and in compliance with these TERMS AND CONDITIONS, as well as with the regulations in force. Any improper use or use in contravention of the provisions of these TERMS AND CONDITIONS shall be the sole responsibility of the USER.

The OWNER shall not be liable for any loss, damage or harm of any kind that may arise as a result of accessing or using the WEBSITE. The USER assumes full responsibility for any consequences arising from his/her interaction with the WEBSITE and its content.


In strict compliance with Mexican legislation on personal data protection, the OWNER assumes the commitment to implement the necessary measures to ensure the privacy and security of the information collected, avoiding its alteration, loss or unauthorized use.

In accordance with the provisions of Mexican law, all personal data collected through the WEBSITE will be treated in strict compliance with the principles of legality, quality, purpose, loyalty and responsibility. The treatment of such data will be subject to the prior consent of the owner. In particular, the use of financial or patrimonial data will require express authorization from the owners, which may be granted through the mechanisms provided in the WEBSITE, ensuring at all times the appropriate care and diligence to protect such information. Likewise, the same shall apply to the handling of sensitive personal data, understanding as such those that, in case of improper use, may cause discrimination or represent a risk for the holder.

At all times, it will be ensured that the personal data stored in the relevant databases or files are accurate, up to date and suitable for the specific purposes for which they were collected.

The use of personal data will be restricted to the purposes set forth in the Privacy Notice, which will be accessible at the following e-mail address: https://www.rivierastars.com/privacy/

The OWNER reserves the right to modify its Privacy Policy as necessary or due to changes in legislation. By accessing or using the WEBSITE after such modifications, the USER accepts the changes made.

Also, access to the WEBSITE may involve the use of cookies, which are small amounts of information stored in the USER's browser. These cookies facilitate navigation and improve the user's experience without damaging the navigation device. They may collect information about access to the WEBSITE, the USER's preferences and interaction with it, such as date and time of access, time of use, sites visited before and after, number of pages visited, the user's IP address, frequency of visits, etc.

This information is used to improve the WEBSITE, detect errors and meet the needs of the USER, all with the aim of offering better quality services and content. In any case, the information collected is anonymous and does not identify individual users.

If the USER does not want this type of information to be collected, he/she can disable, reject, restrict and/or eliminate the use of cookies in his/her Internet browser. Each browser may have different procedures to carry out these actions, so it is recommended to review the instructions provided by the browser developer. If the USER decides to reject the use of cookies (totally or partially), he/she will be able to continue using the WEBSITE, although some functions may be disabled.

It is possible that in the future these policies regarding cookies may change or be updated, so it is recommended to review the updates to these TERMS AND CONDITIONS to be adequately informed about the use of cookies when entering or using the WEBSITE.


The WEBSITE may include links, contents, services or functions of other Internet sites owned and/or managed by third parties, such as images, videos, comments, search engines, among others.

The use of these links, contents, services or functions is intended to improve the USER's experience when using the WEBSITE, and may not be considered a suggestion, recommendation or invitation to use external sites.

The OWNER shall in no case review or control the content of external sites, in the same way, does not own the products, services, content, and any other material on those linked sites; therefore, neither the availability, accuracy, truthfulness, validity or legality of external sites that can be accessed through the WEBSITE is guaranteed. Likewise, the OWNER assumes no liability for any damages that may arise from access to or use of the content, products or services available on websites not managed by the OWNER that can be accessed through the WEBSITE.

USERS or third parties wishing to make or publish a web link from an external web page to this WEBSITE must take into account the following: The total or partial reproduction of the contents, products or services available on the WEBSITE without the express authorization of the OWNER or its owner is prohibited. Also, false, inaccurate or incorrect statements about the WEBSITE, its contents, products or services will not be allowed, and the OWNER reserves the right to restrict access to those who incur in such acts.

The establishment of a link to the WEBSITE from any external site shall not imply the existence of a relationship between the OWNER and the owner of the website from which the link is made. Furthermore, this shall not imply knowledge by the OWNER of the content, products or services offered on external sites from which the WEBSITE can be accessed.


The WEBSITE, including its source code, images, audio or video files, logos, trademarks, color combinations, structures, designs and other distinctive elements, are the property of the OWNER or have been duly assigned in its favor, being protected by Mexican and international legislation on intellectual and industrial property. Consequently, the reproduction, distribution or dissemination of the contents of the WEBSITE for commercial purposes, in any format or by any means, without the prior express authorization of the OWNER is strictly prohibited.

The USER undertakes to respect the intellectual and industrial property rights of the OWNER. However, he/she is allowed to view the elements of the WEBSITE, and may print, copy or store them exclusively for his/her personal use.

Likewise, the USER undertakes not to delete, alter or manipulate any element, file or content of the WEBSITE. Likewise, he/she shall refrain from carrying out actions that jeopardize the security of protected files or databases, either by means of restricted access with user and password or by lack of appropriate permissions.

If the USER or any third party considers that any content of the WEBSITE violates its industrial or intellectual property rights, it must immediately notify the OWNER using the contact details available on the WEBSITE itself and / or by the following means of communication:

Phone: 9831800280 E-mail: contact.rivierastars@gmail.com


USER acknowledges and agrees that the WEBSITE and services offered from time to time may contain typographical errors, inaccuracies or omissions regarding product descriptions, prices, promotions, offers, product shipping charges, transit times and availability.

The HOLDER of the WEBSITE reserves the right to correct any errors, inaccuracies or omissions without prior notice, as well as to modify or update the information on the service or on any related web page, in case of detecting inaccurate information on the service or on any related web page.

USER understands that HOLDER is not obligated to update, modify or clarify information on the service or any related website, including, but not limited to, pricing information, except as required by law. Any update date indicated on the service or any related website should not be construed as an indication that all information on the service or any related website has been modified or updated.


The USER acknowledges and agrees that it is strictly prohibited to use the website and its content for the following purposes, in addition to the restrictions set forth in the TERMS AND CONDITIONS:


The OWNER and, if applicable, together with its directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors, shall not be liable for any injuries, losses, claims or damages, whether direct, indirect, incidental, punitive, special or consequential of any kind. This disclaimer of liability includes, but is not limited to, loss of profits, revenue, savings, data, replacement costs or other similar damages, regardless of the legal theory on which they are based, whether in contract, tort, including negligence, strict liability or otherwise.

In connection with the use of the services or products purchased through the WEBSITE, it is important to note that the HOLDER's liability is not limited solely to such use. It also extends to any other claim related to the service or any product offered. This includes, among others, any errors or omissions in any content, as well as any loss or damage of any kind that the USER may experience due to the use of our service or access to any content (or product) published, transmitted or made available through the same, even if warned about the possibility of such damages.

It is relevant to note that in certain states or jurisdictions, it may not be feasible to exclude or limit liability for consequential or incidental damages. In such cases, liability will be limited to the maximum extent permitted by applicable law in that particular jurisdiction. However, the OWNER is committed to providing quality service and is always ready to address any concerns or questions the USER may have about the services and products.


The USER agrees and undertakes to hold harmless the OWNER and, if applicable, its parent company, subsidiaries, affiliates, associates, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, from any claim or demand made by any third party, including reasonable attorneys' fees, arising out of its breach of these TERMS AND CONDITIONS or any other document incorporated by reference, as well as for violation of laws or rights of third parties.


The OWNER reserves the right to take any civil or criminal action it deems necessary in case of improper use of the WEBSITE, its contents, products or services, or in case of breach of these TERMS AND CONDITIONS.

The relationship between the USER and the HOLDER shall be subject to the legislation in force in the national territory and in particular in the state of Quintana Roo. In the event of any dispute arising with respect to the interpretation and/or application of these TERMS AND CONDITIONS, both parties shall submit to the ordinary jurisdiction of the corresponding courts as established in the legislation of the aforementioned state.


In the event that any clause included in these TERMS AND CONDITIONS is declared, in whole or in part, null and void or ineffective, such declaration of nullity or ineffectiveness shall only affect that provision or that part thereof that is affected, with the remaining TERMS AND CONDITIONS remaining in force. The affected clause shall be deemed to be unwritten.


If the USER has any questions about the TERMS AND CONDITIONS or wishes to make any comments about the WEBSITE, he/she may contact us by e-mail at the e-mail address provided on the WEBSITE, and we will be happy to respond to his/her concerns and comments. Once the USER has read these TERMS AND CONDITIONS, he/she will have been informed of their implications and the responsibilities that concern him/her. If the USER does not agree with these terms, he/she should refrain from using the WEBSITE. It is important to note that these TERMS AND CONDITIONS are subject to changes and updates, so it is recommended to review them periodically on the WEBSITE.